Lu Ulgar Refunds and Returns Policy

Effective Date: 01,01,2025

At Lu Ulgar, we are committed to providing you with a premium luxury experience and the highest quality products. We take great pride in the craftsmanship and exclusivity of our apparel and memberships. This Refunds and Returns Policy outlines the conditions under which we process returns, refunds, and exchanges for items purchased through our website.

1. General Terms

  • Final Sale: All items purchased from Lu Ulgar are made to order and prepared specifically for our members. As such, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged upon receipt.
  • Non-Returnable Items: Apparel and membership-related products are non-returnable and non-refundable unless they meet the criteria outlined below. This includes all items manufactured for membership in one of our Houses or any exclusive garments or accessories.

2. Damaged or Defective Goods

  • Inspection and Reporting: We carefully inspect all items before shipment, but in the rare instance that you receive an item that is damaged or defective, you are entitled to a refund or replacement.
  • Reporting Defects: If you receive a damaged or defective product, you must notify us within 7 days of receiving the item. Please contact our customer service team at [Insert Contact Email] with your order number, a description of the defect, and photographic evidence of the damage.
  • Refund or Replacement: If we determine that the item is damaged or defective, we will offer you the choice of a full refund or a replacement item. The original item must be returned to us within 14 days after receiving the defective item, and we will cover the return shipping cost.
  • Return Process for Defective Goods: We will provide instructions on how to return the item. Upon receiving the returned item, we will process the refund or send a replacement, depending on your preference.

3. Membership-Related Refunds

  • House Memberships: Membership to a House within the Lu Ulgar brand is linked to your participation and good standing within the community. If you are removed from membership due to failure to adhere to the moral standards of the brand or legal regulations, no refunds will be issued for membership fees.
  • Revocation of Membership: Membership to a House may be revoked at any time at the sole discretion of Lu Ulgar for failure to adhere to the standards outlined in our membership agreements. If your membership is revoked, no refunds will be issued.

4. Custom Orders and Made-to-Order Items

  • Exclusivity: All Lu Ulgar apparel is made to order for our members. These items are exclusive, and therefore, we cannot accept returns, exchanges, or refunds based on change of mind or size-related issues.
  • Size Issues: We strongly encourage you to refer to our Size Guide before placing an order to ensure the correct size is chosen. If you need assistance, feel free to contact our customer service team prior to purchasing.

5. Exchanges

  • No Exchanges for Non-Defective Items: As our products are made to order and exclusive to our members, we do not offer exchanges unless the product is defective or damaged upon receipt.
  • Exchanging Damaged or Defective Items: If an item is deemed defective or damaged, we will process an exchange as detailed in the section above for Damaged or Defective Goods.

6. Shipping and Return Costs

  • Return Shipping for Defective Goods: In the event that you receive a defective or damaged product, we will cover the cost of return shipping. Please use the return label provided by us.
  • Return Shipping for Other Cases: For any returns not involving defective or damaged items (i.e., a rare exception made by management), you will be responsible for the return shipping costs. We strongly recommend using a trackable shipping service for returns.

7. How to Request a Refund or Return

To request a return or refund, please contact our customer service team at [Insert Contact Email] with the following information:

  1. Order Number and Product Name/Description
  2. Reason for the Return/Refund (i.e., damaged, defective)
  3. Photographic Evidence (if applicable, for damaged or defective items)

Once we review your request, we will confirm the next steps and provide any necessary instructions.

8. Refund Process

  • Refunds for Damaged/Defective Products: If a refund is approved for a damaged or defective product, it will be processed to the original payment method within 14 business days of our receipt of the returned item.
  • Refunds for Revoked Membership: No refunds will be issued for membership fees in cases where membership has been revoked due to violations of the membership code of conduct.
  • Processing Time: Refunds may take up to 14 business days to process and reflect in your account depending on your bank or payment provider.

9. Limitation of Liability

  • Exclusivity of Products: Lu Ulgar products are created with the utmost care and attention to detail. However, due to the handmade and bespoke nature of our garments, we are not liable for any slight variations in appearance or finish that do not affect the quality or integrity of the product.
  • Limitation on Liability: Our liability in respect of any return, refund, or damage claim is limited solely to the value of the product purchased. We are not responsible for indirect, incidental, or consequential damages, loss of profits, or loss of goodwill.

10. Changes to This Refunds and Returns Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and we will provide notice of any material changes as required by law. By continuing to use our services after any changes, you agree to the revised terms.

11. Contact Information

If you have any questions regarding our Refunds and Returns Policy, please contact us at: