Privacy Policy

Effective Date: 01,01,2025

1. Introduction

Lu Ulgar and its subsidiaries (“Company,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or engage with our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Data Collection and Usage

We collect and process your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). We may collect the following types of data:

  • Personal Information: Name, email address, phone number, mailing address, payment details, and any other details you provide when making a purchase or signing up for an account.
  • Account Information: Username, password, membership details, and house affiliation.
  • Transaction Data: Purchase history, order details, and shipping information.
  • Technical Data: IP address, browser type, device information, and browsing activity on our website.
  • Marketing and Communication Data: Your preferences in receiving marketing materials and promotional offers.

3. How We Use Your Data

We use your data for the following purposes:

  • To provide, process, and fulfill your orders and memberships.
  • To improve and personalize your experience on our website.
  • To administer and manage your account and membership status.
  • To communicate with you regarding purchases, membership benefits, promotions, and service updates.
  • To comply with legal and regulatory requirements.
  • To prevent fraud and unauthorized access.

4. Legal Basis for Processing Data

We process your data based on the following legal grounds:

  • Contractual Obligation: To fulfill our agreement with you when you purchase products or become a member.
  • Legitimate Interests: To improve our services, protect our website, and prevent fraud.
  • Legal Compliance: To comply with tax, financial, and legal regulations.
  • Consent: When you opt-in to marketing communications or provide explicit consent for specific processing activities.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party companies that assist with payment processing, shipping, marketing, and IT support.
  • Legal Authorities: When required by law or to protect our legal interests.
  • Affiliates and Subsidiaries: As necessary to provide our services.

6. International Data Transfers

If you access our services from outside the UK or the European Economic Area (EEA), your data may be transferred and stored outside your country. We ensure adequate protection of your data through contracts and legal safeguards.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data when it is no longer necessary.
  • Right to Restriction: Request restricted processing of your data.
  • Right to Data Portability: Request transfer of your data to another service.
  • Right to Object: Object to certain data processing activities, including marketing.
  • Right to Withdraw Consent: Withdraw consent at any time when data processing is based on consent.

To exercise any of these rights, contact us at [Insert Contact Email].

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and enable essential functions. You can manage your cookie preferences through your browser settings.

Types of cookies we use:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand website usage and improve services.
  • Marketing Cookies: Used to deliver personalized advertising.

For more details, please review our Cookie Policy.

10. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where required, we will notify you by email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[Company Name: Lu Ulgar]
[Email: [email protected]]